Lifetime Warranty & 3 Years Guarantee

Warranty Coverage
During the 3-year warranty period, SHEYERA will cover:
▪ Any defects in materials or workmanship under normal use and service.
▪ If the (Third-party) platform’s return window has closed, please contact the SHEYERA after-sales team via email/ phone call for return or replacement assistance.

Lifetime Maintenance
▪ We now have a repair center in the United States. If your device malfunctions, please contact us promptly to arrange delivery to our professional repair center. We offer lifetime repair services for the normal lifespan of the device as part of our commitment to you.

Exclusions
This warranty does not cover:
▪ Damage caused by misuse, negligence, or improper handling of the device.
▪ Cosmetic damage, such as scratches, dents, or discoloration.
▪ Damage resulting from unauthorized modifications or repairs.

We are dedicated to ensuring you have the best experience with your SHEYERA Shockwave Therapy Machine. Thank you for choosing SHEYERA!

Device Return & Exchange Guide

If you need to return or exchange it, please follow the steps below to save on shipping costs and time.

1. Basic Troubleshooting

Before returning the device, please:

  • Clean the handpiece following the user manual or handpiece cleaning video.
  • Replace the bullet and/or rubber O-rings.
  • Check the power outlet and power cord.
  • Check/replace the fuse according to the user manual.
  • Restart the device after it has cooled down.

2. Scan the QR Code for Customer Support

Please scan the QR code below to contact our customer support team for further assistance.

3. Fill Out the “Warranty Certificate

Complete the warranty certificate form so we can quickly verify your order and provide the
right solution

4. Keep the Original Packaging

Please keep the original packaging for safe return, exchange, or future storage—this helps prevent damage and reduce waste

Thank you for choosing SHEYERA.
We’re committed to making your experience seamless and hassle-free!

Remember to keep your original packaging for safe returns!